The Samsung Galaxy Note 7 was first released on August 19th to strong sales demand and positive reviews. By August 31, reports started to surface from consumers that their batteries were exploding. Two days later on Sept 2, Samsung formerly recalled the device.
Samsung Note7: Some Common Ongoing Trends
The Consumer Safety Commission announced, on September 15, 2016 in Orem, Utah, a safety recall on Samsung’s new Galaxy Note 7 smartphone after users reported that some of the devices caught fire when charging.
There have been 92 reports for batteries overheating (including 26 reports for burn, 55 reports for property damange) according to the recall notice from the Consumer Product Safety Commission (CPSC). As per CPSC, the users has to stop using devices which is been sold out before 15th Sep 2016.
The options given to users are,
1) Contact to the distributer from where you purchased the device.
2)Either you can replace the Note7 completely or get the refund.
The Federal Aviation Administration has also announced that Note 7 owners need to turn off their phones when flying, and not to put them in any checked baggage where the power button could accidentally get pushed during transit.
The adoption abruptly halted after the recall as retailers stopped selling the phones and Samsung activated an exchange program. However, it appears that the usage rate of the phone among existing users has been almost the exact same since the day of the recall
The stock market has been equally harsh on Samsung; its shares dropped 7% on Monday in the Korean market, wiping over $14 billion off its market cap.
A statement on Samsung’s website confirms that the replacement Galaxy Note 7 models have now been approved by the C.P.S.C. and will be headed to stores for the exchange by Sept. 21.
Samsung says – Samsung Galaxy Note7 Battery Safety Recall and Exchange Program
Forbes says – Samsung’s Note 7 Recall Process Has Been Great In The U.S., But Terrible In Asia
Are batteries safe?
Why does the Note 7 explode? This video will explain why Samsung recalled over 2 Million of their Note 7 Android Smart Phones. What part of the phone failed? And why? Are batteries safe? Can they be trusted?! Should we lock our doors at night!?! All of these questions and more will be answered during the duration of this video.
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Reactive measures to the situation appreciated however if the tests would be appropriate the recall would not be necessary in the first place.